AGENCY ASSISTANCE CONTACT INFORMATION



Adirondack Park Agency
Visit : www.apa.ny.gov

Department of Corrections and Community Supervision
NYS Department of Corrections and Community Supervision:518-457-5017

Department of Health
NY State of Health, Health Plan Marketplace : 1-855-355-5777
Hours of Operations During Open Enrollment
Monday : 8:00am - 12:00am
Tuesday : 12:00am - 12:55 am & 8 am - Midnight
Wednesday : 12:00am - 12:55 am & 8 am - Midnight
Thursday : 12:00am - 12:55 am & 8 am - Midnight
Friday : 12:00am - 12:55 am & 8 am - Midnight
Saturday : 12:00am - 12:55 am & 8 am - Midnight
Sunday : 8:00am - 10:55 am
NY State Department of Health Cooling Tower Registration: 518-402-7650 or Cooling.Tower@health.ny.gov - Monday – Friday 8:30am – 4:45pm
NY State Department of Health Medical Marijuana Program (Registrations) HelpDesk: 1-844-863-9312 or mmp@health.ny.gov - Monday – Friday 8:45am – 4:45pm, excluding State holidays
NY State Department of Health NYSeCON HelpDesk: 518-402-0911 or nysecon@health.ny.gov – Monday-Friday 8:00am – 4:30pm
NY State Department of Health NYWIC HelpDesk: 800-866-8799 / 518-402-6672 or http://nywichelpdesk.force.com – Monday-Friday 7:00am – 7:00pm
NY State Department of Health Public Collaboration HelpDesk: 1-866-529-1890 option 2 or hinweb@health.ny.gov
NY State Department of Health ServNY (Volunteer Program Info Registration & Public Account Access Questions): 518-408-5163 or ServNY@health.ny.gov – Monday – Friday 8:00am – 5:00pm
NY State Department of Health Wadsworth Center REU Application: 518-474-6196 or reu@health.ny.gov – Monday – Friday 9:00am – 5:00pm

Department of Homeland Security and Emergency Services
Contact : (800) 342-3619

Department of Labor
NYS Department of Labor: 1-800-833-3000

Department of Motor Vehicles
NYS Department of Motor Vehicles:1-518-486-9786
Monday - Friday 8:00am - 4:00pm

Department of Tax and Finance
NYS Department of Taxation and Finance:Online Services Help

Department of Transportation
Accident Location Information System - ALIS: https://www.dot.ny.gov/divisions/operating/osss/highway/alis

Account Assistance for DOT Employees only - DOT Help Desk - helpdesk@dot.ny.gov 518-485-8111


Division of Criminal Justice Services (DCJS)
Contact the ITS Enterprise Services Desk at: 1-844-891-1786 or 1-800-342-3619

Division of State Police
Contact : (800) 342-3619

GIS Program Office
Critical Infrastructure Response Information System (CIRIS):http://gis.ny.gov/application-help/ciris/
GeoLynx® Assistance: http://gis.ny.gov/application-help/geolynx/index.cfm

Governor's Office of Employee Relations
Governor's Office of Employee Relations: GOER, LMC, or DCP employees please contact 518-473-8087 for assistance

Higher Education Services Corporation
HESC Employees only : Call 518-473-0550

NYS Office of Mental Health
NYS Office of Mental Health: 518-474-5554

New York Business Express (NYBE)
Contact the NYS Business Information Center at: 1-518-485-5000 Monday - Friday 8:30 A.M - 4:30 P.M.

New York State Department of Public Service
New York State Department of Public Service : Document and Matter Management Help

New York State Insurance Fund
NYSIF Helpdesk: Account assistance for NYSIF Employees only
Phone 1-877-435-7743
Email: sifhd@nysif.com
Monday to Friday 7:00 A.M. to 7:00 P.M.

New York State License Center
NYS License Center: 518-453-8130
Monday - Friday, 8:30am - 4:30pm

New York State Office Of Information Technology Services
Contact the ITS Enterprise Services Desk at : 1-844-891-1786
Reach us through online chat at : https://chat.its.ny.gov
Send us an email at : Fixit@its.ny.gov

Office for the Prevention of Domestic Violence
Contact : (800) 342-3619

Office of Children & Family Services
OCFS/LDSS/Voluntary Agency Assistance : https://ocfs.ny.gov/main/localdss.asp

Office of General Services
Call ITS: 844-891-1786
Email ITS: fixit@its.ny.gov

Office of Medicaid Inspector General
NYS Office of the Medicaid Inspector General no longer has an IT Helpdesk number, use ITS information below:
Contact the ITS Enterprise Services Desk at : 1-844-891-1786
Reach us through online chat at : https://chat.its.ny.gov
Send us an email at : Fixit@its.ny.gov

Office of State Comptroller
Account assistance for OSC staff only :ITServiceDesk@osc.state.ny.us

Office of Victim Services
Contact : (800) 342-3619

State Commission of Correction (SCOC)
Contact the ITS Enterprise Services Desk at: 1-844-891-1786 or 1-800-342-3619

State Education Department
NYS Teach : https://secureforms.nysed.gov/ohe/tcert/technical.cfm

The Office of Real Property Tax Services
The Office of Real Property Tax Services : http://www.tax.ny.gov/research/property/online/intro.htm

Workers Compensation Board
NYS Workers Compensation Board : http://www.wcb.ny.gov/content/ebiz/information/contact_wcb.jsp

eJusticeNY Integrated Justice Portal / ePagesNY
eJusticeNY Integrated Justice Portal: http://criminaljustice.ny.gov/welcome/ijportal_tech_help.html